Emergency call-outs
Water where it shouldn't be? Turn it off first, then call Chris on 07429 632804. He'll tell you straight whether and when he can get to you.
If you can smell gas, call the National Gas Emergency Service on 0800 111 999 straight away. Open doors and windows, don't use light switches or anything that could spark, turn off the gas at the meter if you can do so safely, and leave the property. Once the gas emergency service has made things safe, we can help with the repair.
When water is pouring out of a pipe or through a ceiling, what you do in the first few minutes makes the biggest difference to the damage. None of these steps need tools, and they are worth knowing before anything ever goes wrong.
Not every plumbing problem needs someone that day, but some really can't wait. We treat these as urgent:
A dripping tap, a slow-draining sink, a toilet that runs on now and then or a small weep from a radiator valve are annoying but rarely damaging if you keep an eye on them. Put a bowl under the drip and book a normal visit. If your problem is no heating or no hot water rather than a leak, our emergency boiler repair page has checks you can make first, and slower boiler faults are covered under boiler repairs.
A quick, clear call helps Chris judge how serious things are and what he'll need to bring. Have this ready if you can:
C Gill & Son is a small family-run business — Chris and his son, who is a second-year apprentice. That means you speak to the person who will actually do the work, not a call centre. It also means we won't promise a time we can't meet.
When you ring 07429 632804, Chris will tell you honestly whether he can come out and roughly when. If he can't get there in time to help, he'll say so, so you can call someone else without waiting around. Our normal hours are Monday to Friday 8am–8pm and Saturday 8am–6pm.
Once the immediate problem is under control, we'll explain what caused it and what a permanent repair involves. A burst pipe in a loft might point to pipework that needs lagging; a leak behind a radiator might be part of a wider central heating issue. We'd rather fix the cause than patch the symptom.
If you need to claim on your home insurance, we can describe what we found and what we did, and your photos from the first ten minutes will help.
We're based at Briton Ferry and take emergency calls from Neath, Port Talbot, Swansea and the surrounding area, within our roughly 30-mile radius of SA11 2JG. Not sure if you're covered? Check our areas we cover page or just ring and ask. For non-urgent jobs, the contact page is the easiest way to send details and photos.
Common questions
Clear answers before you arrange a visit.
We don't promise round-the-clock cover. Ring 07429 632804 and Chris will tell you honestly whether and when he can attend.
Most often under the kitchen sink. If not, try a downstairs toilet, under the stairs, a garage or near the front door where the supply pipe comes in.
Don't force it with a tool, as old stopcocks can snap. Drain the system by opening the cold taps, and tell Chris when you call.
If the leak is outside your boundary or in the street, call your water supplier. Pipes inside your home are usually your responsibility, so call a plumber.
Call the National Gas Emergency Service on 0800 111 999 first and follow their advice. Once it's safe, we can help with any repair.
Local plumbing & heating help
Call, WhatsApp or request your free quotation online.
